1. Who We Are

Xploon FZ LLC ("Xploon", "we", "us", or "our") owns and operates www.xploon.com (the "Portal"). Xploon FZ LLC is registered with the Dubai Development Authority under Commercial License No. 1011412. Xploon is a technology platform providing marketing and advertising services. We are not a real estate broker, agent, developer, or property advisor.

For inquiries: info@xploon.com / support@xploon.com

2. Acceptance of Terms

By accessing or using the Portal, you confirm that you accept these Terms of Use, agree to comply with them, and that you are at least 18 years old. If you do not agree, you must not use the Portal.

These Terms constitute a legally binding agreement between you and Xploon.

3. Changes to Terms

We may update these Terms at any time by publishing a revised version on the Portal. Continued use of the Portal constitutes acceptance of the updated Terms.

4. Changes to the Portal

We may modify, suspend, or discontinue any part of the Portal at any time without notice.

5. Acceptable Use

You agree not to hack, disrupt, or interfere with the Portal or servers; upload viruses, malware, or harmful code; attempt to gain unauthorized access to systems or databases; reverse engineer, decompile, or copy the Portal software; use scraping bots or automated systems to extract data; create a competing database using Portal content; post false, misleading, defamatory, obscene, or unlawful content; or use the Portal for unsolicited commercial solicitation.

All trademarks, logos, and intellectual property displayed on the Portal remain our property or that of our licensors.

6. User Registration

Where registration is required, you must provide accurate information. Accounts are for individual use only, and you are responsible for safeguarding your login credentials.

You must notify us immediately of any unauthorized access. We may suspend or terminate accounts for breach of these Terms.

7. User Content

Any content you upload must be lawful, accurate, and non-infringing; must not violate intellectual property rights; and must not be defamatory, discriminatory, or misleading.

You grant Xploon a non-exclusive, royalty-free license to use and display submitted content. We reserve the right to remove content that violates these Terms.

8. Disclaimer & Limitation of Liability

To the maximum extent permitted under UAE law, the Portal is provided "as is". We do not guarantee uninterrupted or error-free service.

We are not liable for indirect, incidental, or consequential damages, nor for losses arising from internet failures, viruses, or system errors. We are not responsible for property transactions between users and developers. Users access the Portal at their own risk.

9. Third-Party Links

The Portal may contain links to third-party websites. We are not responsible for their content, accuracy, or services.

10. Indemnification

You agree to indemnify and hold Xploon and its affiliates harmless from claims arising from your use of the Portal, your breach of these Terms, or your violation of applicable laws.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be finally resolved by arbitration under the DIAC Arbitration Rules 2022. The seat of arbitration is the Dubai International Financial Centre (DIFC), conducted in English before a tribunal of three arbitrators.

12. General Provisions

Section headings are for convenience only.

You may not assign your rights under these Terms. We may assign this Agreement without notice. Failure to enforce any right shall not constitute a waiver.

You may contact us at support@xploon.com

DEVELOPER TERMS & CONDITIONS

Advertise With Us - By creating a Developer Account, you agree to these Developer Terms.

1. Eligibility & Regulatory Compliance

By registering, you represent and warrant that:

• You are a legally licensed real estate developer, development company, or authorised sales representative in the UAE.
• You hold a valid UAE trade license.
• For Dubai projects, you comply with applicable Dubai Land Department (DLD) and RERA regulations.
• All advertised projects are legally approved for sale and marketing.
• You have full authority to market the listed properties.

We may request trade licenses, RERA registration, escrow documentation, or project approvals at any time.

2. Account Registration

You agree to:

• Provide accurate business information.
• Keep login credentials secure.
• Allow only authorised staff to access the account.

We may suspend accounts pending verification.

3. Subscription Plans & Payments

The Portal operates on a paid SaaS subscription model.

• Fees are billed in advance.
• Fees are exclusive of 5% VAT (where applicable).
• VAT invoices will be issued in accordance with UAE law.
• Payments are non-refundable unless agreed in writing.
• Failure to pay may result in listing suspension or account termination.

4. Listings & Marketing Compliance

You are fully responsible for:

• Accurate pricing and availability.
• Payment plan accuracy.
• Escrow transparency.
• Updating sold/reserved units.
• Compliance with UAE advertising regulations.

You agree not to:

• Advertise unapproved off-plan projects.
• Misrepresent escrow status.
• Publish misleading ROI or guaranteed return claims.
• Use competitor trademarks unlawfully.

We reserve the right to remove non-compliant listings.

5. Escrow & Off-Plan Compliance

For off-plan projects, you confirm:

• Proper project registration with the relevant authority.
• Valid escrow account in compliance with UAE law.
• Marketing approval where required.

Xploon does not independently verify escrow compliance beyond reasonable checks.

6. Lead Usage & Data Protection

You must comply with:

• UAE Federal Decree-Law No. 45 of 2021 (PDPL).

You may:

• Contact leads for legitimate property sales purposes.
• Store data securely.

You may not:

• Resell or distribute lead data.
• Use data for unrelated marketing without consent.
• Transfer personal data unlawfully outside the UAE.

We do not guarantee lead volume or sales conversion.

7. Intellectual Property

• You retain ownership of your content.
• You grant Xploon a non-exclusive license to display and promote listings.
• All Xploon software, systems, and branding remain our exclusive property.

8. Xploon’s Role

Xploon is strictly a marketing and advertising SaaS platform.

We are not:

• A real estate broker
• A party to transactions
• Responsible for buyer qualification

To the maximum extent permitted by law, we exclude liability for indirect or consequential damages.

9. Suspension & Termination

We may suspend or terminate your account if:

• You breach UAE real estate regulations.
• You provide false licensing information.
• You engage in misleading marketing.
• Payment is overdue.

Upon termination:

• Listings may be removed immediately.
• Outstanding payments remain due.

10. Governing Law & Jurisdiction

These Developer Terms are governed by the laws of the United Arab Emirates.

Any disputes shall fall under the exclusive jurisdiction of the DIFC Courts.

11. Amendments

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of revised Terms.

12. Acceptance

By clicking “Create Developer Account,” you confirm that:

• You are legally authorised to market the projects listed.
• Your company complies with UAE real estate regulations.
• You agree to these Developer Terms.