How to Transfer Dewa to New Apartment?

24-Mar, 2025

Haniya Yashf...

Haniya Yashfeen A

Latest Trends

24-Mar, 2025

Haniya Yashfeen A

Latest Trends

Moving or Buying a new apartment in Dubai is exciting but can also be overwhelming. Between packing boxes, updating your address, and settling into your new space, the last thing you want is to deal with utility hassles. That’s where DEWA (Dubai Electricity and Water Authority) comes in. Transferring your DEWA connection to your new apartment doesn’t have to be complicated, as DEWA has a streamlined process for transferring your account from your old apartment to your new one.

Here’s a step-by-step guide to understanding the process so you can focus on enjoying your new home.

Why is Transferring DEWA Important?

Before we review the steps, let’s understand why opening a new DEWA connection matters. DEWA provides essential services like electricity and water, and you don’t want to be stuck without them, especially in Dubai’s heat! Transferring your connection ensures a smooth transition so you can settle into your new apartment without interruptions.

What is the DEWA ‘Move To’ Service?

Instead of canceling your DEWA account and starting over, the ‘Move To’ service allows you to seamlessly transfer your existing electricity and water services to your new home within Dubai. This means:

No hassle of re-registering for services
There is no need to pay a new security deposit
A quick, simple, and online process

Now, let’s walk through how you can do it.

Step-by-Step Guide to Transferring Your DEWA Account

Transferring your DEWA account online is a simple process. Follow these steps to complete the transfer smoothly.

Step 1: Submit an Online Application

Log in to your DEWA account using your DEWA ID or UAE Pass.
Enter the Ejari number of your new premises.
Provide the contract account number of your current premises (the one you’re moving out of) and specify the move-out date.
Clear all outstanding fees for your current premises.
Request to disconnect electricity and water for the move-out premises on the specified date.

Step 2: Pay Service Charges

You can pay the DEWA service charges using the following methods:

DEWA website (24/7) & DEWA Smart App
Tayseer (deposit cheque via Emirates NBD CDM machines)
Banks
Noqodi
Etisalat payment machines
Dubai Now
ENOC/EPPCO
Empay: Use the Empay app
Customer Happiness Centers (self-service during working hours)

Step 3: Security Deposit Transfer

Your existing security deposit will be transferred to your new premises.
If the new premises require a higher deposit, you must pay the difference using any DEWA payment channel.

Step 4: Receive Application Notification

After successful submission, you will receive a reference number via email or SMS.
Use this number to track your application status.

Now you're all set! Your DEWA account will be transferred hassle-free to your new home.

DEWA Service Charges for Activating Electricity & Water

Here’s a breakdown of the service charges for activating your electricity and water services with DEWA.

Service	Charge (AED)
Activation & deactivation of electricity/water (small meters)	200
Connection & disconnection of electricity/water (large meters)	600
Registration for activation	10
Knowledge fee	20
Innovation fee for activation & deactivation	20

Note: UAE Nationals holding Thukher or Sanad cards are eligible for a 50% discount on activation and deactivation charges.

How Long Does Service Activation Take?

Move-out requests: Processed within 24 hours from the selected date.
Move-in requests: Completed within 15 hours, provided the security deposit is paid or transferred.

If you're moving or planning to buy a new property in Dubai, applying for DEWA activation should be at the top of your to-do list.

Common Mistakes to Avoid

Forgetting to Update Your Address: Ensure DEWA has your correct new address to avoid delays.
Not Checking Your Final Bill: Always review your final bill to ensure no discrepancies.
Leaving the Transfer to the Last Minute: Start the process at least a week before your move to avoid any last-minute stress.

Things to Keep in Mind

Plan Your Move Dates Carefully: Choose activation and deactivation dates that match your moving schedule to avoid service gaps.
Your Security Deposit Moves With You: You do not need to pay a fresh deposit unless your new home requires a higher amount.
Customer Support: If you face any issues, contact DEWA’s 24/7 customer service at 991.

Moving homes in Dubai can feel overwhelming, but at least transferring your DEWA account doesn’t have to be! With the ‘Move To’ service, you can quickly and hassle-free switch utilities to your new apartment. Follow these simple steps, and your new home will have electricity and water ready from day one. Happy moving!